Sometimes you will need to temporarily close the office. This could be for example, due to holidays or vacations. In this article, we will guide you through how to pause requests until your return, and show you what patients will see as a result.

1. Select the “Office Info” tab under “Office Management”
2. Under “Office Info” select “Temporarily Close Office” 

1. Enter your reason Ex. Closed for a week on vacation (150 character limit for reason message)
2. Select “Preview” to view how your patients will see the message. Once completed you must log out of Docnote for it to show up in the system. 
3. To open the office, select “Open Office”
4. On the patient side of Docnote the patient will see the office is temporarily closed on their dashboard, a prompt will pop up when they try to submit a request stating the reason entered for the closure. It also notifies the patient that the request will not be looked at until the office reopens.