These guides are written for patients, in plain language and for a phone screen. Click Copy link next to a guide, then paste the link into an email or a text to your patient.

Paying your request

• How do I pay my request? Copy link
• Why do I need to enter my date of birth? Copy link
• Which cards can I pay with? Copy link
• How do I know my payment went through? Copy link
• Can I get a refund? Copy link

Getting your documents

• When will my document be ready? Copy link
• How do I download my document? Copy link
• My download link has expired Copy link
• Was my prescription sent to my pharmacy? Copy link

Your invoice

• Where can I find my receipt? Copy link

My link isn’t working

• My link says it has expired Copy link
• My date of birth isn’t accepted Copy link
• My link is locked Copy link

Paying in the office

• Can I pay at the front desk? Copy link
• Will I still get a receipt? Copy link

Get help

• Should I contact my clinic or Docnote? Copy link
• How do I contact Docnote support? Copy link

All patient guides are also on the Patients page.