If the page says That date of birth doesn't match this request, check the points below before you try again. You have five tries in total, and the page tells you how many are left.

Check whose date of birth you entered

It must be the date of birth of the patient: the person the request is for. Not yours, if you are opening the link for someone else.

• Paying for your child? Enter your child's date of birth.
• Helping a parent or partner? Enter their date of birth.

Check the order

The boxes are Year, Month and Day, in that order. Enter the full four-digit year.

If you see Enter a complete date of birth., one of the boxes is empty or incomplete. This doesn't use up a try.

Still not accepted?

Stop before you use up your last tries. Your doctor's office may have a different date of birth on file.

1. Contact your doctor's office.
2. Ask them to check the patient's date of birth on file.
3. Ask them to send you a new link once it's correct.

The new link gives you five new tries.

After five wrong tries, the link locks

The page then says This link is locked, and no date of birth can open it. See My link is locked.