Your doctor's office sent you an email asking you to pay for a request, such as a sick note, a form or a prescription renewal. Here is how to pay it on your phone or computer. It takes about two minutes.

Docnote is the secure service your doctor's office uses to collect the payment and send you your documents. You don't need a Docnote account.

Before you start

You need:

• The email from your doctor's office.
• The date of birth of the patient: the person the request is for. If you are paying for your child, that is your child's date of birth.
• A credit card, a Visa debit or Mastercard debit card, or Apple Pay or Google Pay on your phone. See Which cards can I pay with?

What to expect

1. You open the link in the email.
2. You enter the patient's date of birth.
3. You check what you are paying for and agree to the terms.
4. You pay.
5. You get a receipt, and anything the office prepared for you.

Open the email

1. Look for an email whose subject starts with your clinic's name and says Payment required to process your request. It shows the amount due, your clinic, your provider and a request number.

2. Tap the Pay button in the email. A secure page opens in your web browser.

Enter the date of birth

1. The page says Verify your identity and names your clinic. Enter the patient's date of birth in the Year, Month and Day boxes.

2. Tap Continue to checkout.

Five tries, then the link locks

If the date of birth doesn't match, the page tells you how many tries are left. After five wrong tries the link locks, and only your doctor's office can send you a new one. See My date of birth isn't accepted.

Check the details and agree

1. Check the Order summary: the service, the Docnote administration fee if there is one (shown as Docnote Administration Fee), any tax and the Total. Tap Office details or Invoice & billing details to see more.

2. Under Step 1, read what happens after you pay. Tick the box to agree to the Terms of Service and Privacy Policy. If there is a second box, tick it to confirm you are the patient or someone allowed to act for them.

3. Tap Continue to Payment.

Pay

1. Under Step 2, Payment, choose how to pay:

   • Tap Apple Pay or Google Pay if your phone offers it, or
   • Enter your card number, expiry date, security code and postal code.

2. Tap Pay now. The button shows the total. Keep the page open while it says Processing your payment….

You see Payment Successful! when it's done. See How do I know my payment went through? for what comes next.

If something is not right

• I didn't get the email. Check your spam or junk folder. Then ask your doctor's office to check your email address and send the email again.
• The link doesn't open, or says it has expired. See My link says it has expired.
• My card was declined. A red message appears above Pay now. Try again, or use another card.
• The page says the clinic is completing its payment setup. Your doctor's office isn't ready to take payments yet. Try again later, or contact the office.
• I have a question about the price, my prescription or my letter. Contact your doctor's office. They set the price and prepare your documents. Docnote only handles the payment and the delivery.