When you pay for a prescription renewal, Docnote sends the prescription straight to your pharmacy by secure fax. You don't get a copy to download, and you don't need to take anything to the pharmacy.

Before you pay

The payment page shows the pharmacy under Routing Pharmacy Details. Check it is the pharmacy you want.

Wrong pharmacy?

Don't pay yet. Contact your doctor's office and ask them to change it. The prescription goes to the pharmacy on the request.

Nothing is sent until you pay.

Check the status

Right after you pay, the page says Your renewal has been sent to your pharmacy. Under Routing pharmacy, the Status shows one of these:

• Sending to Pharmacy: it is on its way.
• Delivered to Pharmacy: the pharmacy has it.
• Delivery Failed: it couldn't be confirmed. The page says Your physician's office will follow up.

To check again later, open the View & download link in your Payment Confirmation email and enter the patient's date of birth.

What happens next

Your pharmacy lets you know when your prescription is ready to pick up. If you haven't heard from them, call the pharmacy first.

If the status says Delivery Failed, you don't need to pay again. Your doctor's office follows up: they can fix the pharmacy's details and send it again, or refund you.

Questions about the prescription itself

For questions about the medication, the dose or the number of refills, contact your doctor's office.