The quickest way is the Docnote support form. You can also email support@docnote.com.

Most questions are for your doctor's office

Price, refunds, new links, documents and prescriptions are all handled by your doctor's office. See Should I contact my clinic or Docnote?

What to include

To help Docnote support find your request quickly, include:

• The name of your clinic.
• The Request number from the email your clinic sent you, or the Receipt number from your Payment Confirmation email.
• What you were trying to do, and the exact message you saw on the screen.
• Whether you were using a phone or a computer.

What not to include

Never send by email:

• Your card number or security code.
• The patient's date of birth.
• Health details or a copy of your documents.

Got an email that isn't meant for you?

Don't open the link. Delete the email and let Docnote know at support@docnote.com.