The link from your doctor's office asks for a date of birth before it shows anything. This protects your information.

Why it's there

Emails sometimes go to the wrong person, or get forwarded. So the link shows nothing about the request until someone enters the right date of birth. Before that, the page only names the clinic that sent it. It doesn't show the patient's name, the service or the amount.

Whose date of birth to enter

Always the patient's date of birth: the person the request is for. It doesn't matter who opens the link.

• A parent paying for a child: enter the child's date of birth.
• Someone helping a family member: enter the family member's date of birth.
• A lawyer, insurer or someone else acting for the patient: enter the patient's date of birth.

Nothing else works in its place.

How to enter it

Type the year, the month and the day in their own boxes: Year, Month, Day. Then tap Continue to checkout, or View documents if you have already paid.

Good to know

• You have five tries. After each wrong try, the page says how many are left. After five, the link locks. See My link is locked.
• You may be asked again. If you come back to the link later, you enter the date of birth again. This is normal.
• Even with a Docnote account, you are asked. The check belongs to the link, not to your account.