Most of the time, your doctor's office is the right place to ask. They sent you the request, set the price and prepare your documents. Docnote is the secure service they use to collect the payment and send you your documents.
Who to contact¶
| Your question | Contact |
|---|---|
| Why you were charged, or the amount | Your doctor's office |
| What's in your note, form or letter | Your doctor's office |
| Your prescription, or which pharmacy it goes to | Your doctor's office |
| A refund | Your doctor's office |
| A new link: expired, locked or lost | Your doctor's office |
| Your email address or date of birth on file | Your doctor's office |
| When your document will be ready | Your doctor's office |
| An email about a request that isn't yours | Docnote |
| The payment page won't load or shows an error, after you've tried the steps in this help centre | Docnote |
Why your doctor's office, most of the time¶
Only your doctor's office can change your request, send you a new link, refund you or fix the details they have on file. Docnote can't change the price or what's in your documents.
The payment page says the same: for questions about the invoice or the services, contact your physician's office directly.
Don't reply to the email¶
The emails about your request come from an address that doesn't accept replies. To reach your doctor's office, use the phone number or email you normally use for them.