If your document won't download or is missing from the page, find your case below.
The page says the download link has expired¶
You see This download link has expired. Please check your email for a new link.
- Go back to your email and open the link again. Use the newest email from your doctor's office.
- Enter the patient's date of birth again.
- Tap Download again.
If it still doesn't work, contact your doctor's office.
The document is no longer on the page¶
Docnote keeps documents for 30 days after the payment date, then deletes them. After that, the page no longer lists your document. You may see These documents are no longer available for download (retention period expired). Your invoice remains available below.
Your receipt is still there: tap Download on Official invoice.
For the document itself, contact your doctor's office. Docnote no longer has a copy, so the office needs to send it to you again.
The request was refunded¶
If the page says This Request Has Been Refunded, the documents for that request are no longer available to you. See Can I get a refund?
The link itself won't open¶
If you can't get past the first page, see My link isn't working.