There are three ways to tell your payment worked. If you see any one of them, you have paid and you don't need to pay again.

1. The page says Payment Successful!

Right after you tap Pay now, the page changes to a green band that says Payment Successful! with a Paid or Ready to download label.

Below it you see:

• Your receipt, called Official invoice, with a Download button.
• Any documents your doctor's office prepared for you, if they are ready.
• An Invoice summary with the amount paid, the payment date and the card you used.

What the page says next depends on your request:

• A note, form or letter that's ready: you can download it right away.
• A document the office still has to prepare: you get an email when it's ready. See When will my document be ready?
• A prescription renewal: it is sent to your pharmacy. See Was my prescription sent to my pharmacy?

2. You get a receipt by email

A few moments after you pay, you get an email whose subject starts with your clinic's name and says Payment Confirmation. It says Thank you, here's your receipt and shows:

• Amount paid
• Payment method
• Receipt number
• Paid on

Keep this email. Its View & download link takes you back to your receipt and documents.

3. The link shows your receipt, not a payment form

Open the link from your doctor's office again and enter the patient's date of birth. If you have paid, you see your receipt and documents. You won't be asked to pay a second time.

What happens next

Your doctor's office sees the request as paid straight away. You don't need to call them to confirm.

If you're not sure it worked

Don't pay twice

Before you try again, check for the Payment Confirmation email, including your spam or junk folder. Then open the link again: if it shows your receipt, you have paid.

• The page said Payment Processing. Some payments take a little longer to confirm. You get an email once it's confirmed. Wait for that email before you try again.
• You closed the page before it finished. Open the link again. If you see the payment form, the payment didn't go through and you can pay now.
• You see a charge on your card but no receipt. Contact your doctor's office. They can see whether the request is paid and send your receipt again.