Yes. Instead of paying from the email link, you can ask your doctor's office to take your payment at the front desk, or over the phone.

How it works

1. Ask the front desk to take your payment for the request.
2. Give them your card, or read your card details to them over the phone.
3. The staff member enters your card into a secure payment form and charges it.

You pay the same amount as online, including the same fees and tax.

Good to know

• Cards only. Apple Pay and Google Pay aren't available at the front desk. To use them, pay online from the email link instead.
• Your card number isn't kept. It goes straight to Docnote's payment processor. Neither Docnote nor your doctor's office keeps it.
• You're never charged twice. If you already paid online, the office sees the request as paid.
• If your card is declined, the staff member sees the reason and can try another card. Nothing is charged until a payment goes through.

What happens next

• Your receipt is emailed to you, if the office has your email address. See Will I still get a receipt?
• A document that's ready, like a sick note, can be printed for you on the spot, or the office can email you the download link.
• A document still being prepared comes later, by email, once the office finishes it.
• A prescription renewal is sent to your pharmacy, just as when you pay online.