Your documents are kept on a secure page, not attached to an email. Here is how to open that page and save them to your phone or computer.

Before you start

You need:

• The email with the link to your documents. This is either your Payment Confirmation email or the email saying your document is ready.
• The patient's date of birth: the person the request is for.

Open your documents

1. In the email, tap View & download (or the link to your documents).

2. The page says Verify your identity. Enter the patient's date of birth in the Year, Month and Day boxes.

3. Tap View documents.

The page says Secure document access above your clinic's name.

Download them

1. Find your document. It is labelled Medical document. If there is more than one, they are numbered.

2. Tap Download on the document.

3. To get your receipt too, tap Download on Official invoice.

If you have several files, you can tap Download all to get them all at once.

Depending on your phone or browser, the file opens straight away or is saved to your downloads. After a download, the card shows Downloaded.

How long you have

Under Document details, the page shows the Document expiry date and the Days remaining. Documents expire 30 days after the payment date. Save a copy before then.

Docnote sends you a reminder email about a week before your documents expire.

Save your own copy

After 30 days, the document is deleted from Docnote and the link no longer offers it. Your receipt stays available. See My download link has expired.

Need to send it to someone?

Download the document, then send or print your copy like any other file.