It depends on whether your doctor's office had your document ready before you paid. The payment page tells you which, before you pay and again after.
Ready as soon as you pay¶
If the office already prepared your note, form or letter, it unlocks the moment your payment goes through.
- Before you pay, the page lists it under Your documents, marked Released after payment.
- After you pay, it appears under Payment Successful! with a Download button.
- You also get an email with a link to it.
Prepared after you pay¶
Some documents, like a form the doctor fills in for you, are prepared after you pay. Before you pay, the page says your document will be prepared after payment and that you'll get an email when it's ready.
After you pay, the page says Your document is being prepared by your health care provider. You don't need to do anything else.
How long it takes depends on your doctor's office. If you open the link before it's ready, you see Documents aren't ready yet with an In progress label.
What happens next¶
When the document is ready, you get an email with a secure link. Open it, enter the patient's date of birth and download the document. See How do I download my document?
You have 30 days from the day you paid to download it.
It's been a while and no email has come?
Check your spam or junk folder first. If it isn't there, contact your doctor's office: they are the ones preparing it.
Prescription renewals¶
A prescription renewal isn't a document you download. It is sent straight to your pharmacy after you pay. See Was my prescription sent to my pharmacy?