Patients pay by card through Docnote, either online from the email you send or at your front desk.

Paying online

When your patient pays from the email link, they can use:

• Visa, Mastercard or American Express credit cards
• Visa debit or Mastercard debit cards
• Apple Pay or Google Pay, when their phone or browser offers it

The accepted cards and wallets are shown on the payment page before your patient pays.

Paying at the front desk

When you take the payment yourself with In office payment, you key in the patient's card. Apple Pay and Google Pay aren't offered there.

Card details go straight to Stripe, Docnote's payment provider. Neither Docnote nor your clinic stores the card number.

What happens next

Once the payment goes through, the request changes to Paid. The payment summary on the request shows how the patient paid: the card brand and its last four digits, or Apple Pay or Google Pay.

What your patient sees

Send your patient Which cards can I pay with?.