Patient payments

Invoices, checkout, refunds and troubleshooting.

How patients pay

• What does my patient see when they pay?
• Which payment methods are accepted?
• Can a patient pay without an account?

Invoices and receipts

• How do I resend a receipt to my patient?
• Where can a patient find their receipt?

Troubleshooting payments

• My patient’s payment was declined
• A patient was charged twice
• How do I issue a refund?

Still stuck?

If something doesn’t look right, our customer support team can help. Contact customer support or email support@docnote.com.