Every paid request has an official invoice, which is your patient's receipt. Here is where your patient can find it, so you can point them to it.
Right after paying¶
The page your patient paid on shows Payment Successful! with their Official invoice and a Download button.
In their email¶
Docnote emails the receipt to your patient as soon as they pay. It shows the amount paid, the payment method, the receipt number and the payment date, with a link to view and download it.
From the link, later¶
Your patient can open the link from their email again at any time:
- They confirm the patient's date of birth.
- They download the Official invoice.
The invoice stays available even after the download window for documents has ended.
If your patient still can't find it¶
- Send the receipt again from the request.
- Or click Download patient invoice on the request and hand or email them a copy.
What your patient sees
Send your patient Where can I find my receipt?.