If you already have a signed prescription as a PDF, send it from the Docnote portal. The patient pays online, and then Docnote faxes the prescription to the pharmacy. This takes about 2 minutes.

Working in PS Suite? Renew from the patient's chart instead. See How do I send a prescription renewal from PS Suite?

Steps

1. Start a new request and choose Prescription Renewal as the request type. See How do I send a service request with Docnote?
2. Under Pharmacy details, enter the Pharmacy Name, Pharmacy Address and Pharmacy Fax Number.
3. Under Attach files, choose Prescription as the document type and attach the PDF. This is what gets faxed.
4. Review and click Send request.

What happens next

1. The patient receives an email with the amount and a link to pay.
2. When the patient has paid, Docnote faxes the prescription to the pharmacy. The request moves to Sending to pharmacy, then Delivered.

If the fax doesn't go through, see How do I retry a failed fax delivery?

Good to know

• Every prescription on a request goes to one pharmacy. For two pharmacies, send two requests.
• A request that is not paid is not faxed.

What your patient sees

See Was my prescription sent to my pharmacy?