Every prescription renewal goes to one pharmacy, chosen under Destination Pharmacy on the Rx Renewal form. Choose it before you preview: the pharmacy is printed on the prescription.
Choose where the pharmacy comes from¶
On the Rx Renewal form, under Destination Pharmacy, pick one:
| Option | Use it when |
|---|---|
| From Prescription | You want the pharmacy the prescriptions were last sent to. |
| Patient Favorite | You want the patient's preferred pharmacy from their chart. |
| Address Book | The pharmacy is in your PS Suite address book. Type part of its name under Search, then pick it. |
| Enter Manually | The pharmacy isn't listed. Type its name, address and fax number. |
Check the Fax: number. That's where the prescription is sent.
Prescriptions last sent to different pharmacies¶
If you choose From Prescription and the prescriptions were last sent to different pharmacies, the form asks which one to use. All the prescriptions on the request go to the pharmacy you pick. To send some to another pharmacy, create a second request.
Choose a destination pharmacy first.
You see this if you click Preview prescription before choosing a pharmacy. Choose one, then preview again.
Fix the pharmacy after sending¶
If you got the pharmacy wrong, you can correct it on the request in the Docnote portal before the fax is sent, or after a failed fax. See How do I retry a failed fax delivery?