The header is the top of the prescription the pharmacy receives: the doctor's name, clinic address and phone. On the Rx Renewal form, the Header list shows which one will print.

The header is chosen for you

The form selects the prescribing doctor's own header:

1. the doctor's last-used header in PS Suite, or
2. the doctor's first header, by site name, or
3. if the doctor has no header of their own, PS Suite profile, a header PS Suite builds from the doctor's user details.

A clinic-wide header, shown as Clinic — …, is never picked for you. You can still choose one from the list.

The prescribing doctor is always the doctor you're signed in as or under, so the list only shows their headers and the clinic's.

Check it before you send

1. Click Preview prescription. The PDF is exactly what the pharmacy will receive.
2. When you click Create Request, the summary shows a Header: line. Check it before you confirm.

Fix a wrong header

The form only reads headers from PS Suite. To change one, work in PS Suite:

• A doctor's own header: Preferences > Letters > Custom Headers. Choose the doctor and the site, and edit the Prescription Header tab.
• PS Suite profile: correct the doctor's user details in PS Suite.
• A clinic header that names one doctor: make it a general clinic header, or give each doctor their own.

Then close and reopen Rx Renewal. The list is read each time the form opens.

Custom headers unavailable — using PS Suite profile

PS Suite couldn't load the headers this time. The renewal still works with the profile header. Close and reopen the form to try again.

The signature

A doctor renewing while signed in as themselves gets their signature image on the prescription. When staff send it, the prescription carries the doctor's printed name with no signature image, just as PS Suite does.

Letters use letterheads

Letters and notes use letterheads, set up in the same Custom Headers screen. See How do I send a letter or note from PS Suite?