The processing fee is Stripe's charge for taking a patient's card payment. Stripe sets it, takes it out of each payment, and keeps it. Docnote doesn't keep any of it.
From the patient's payment to your bank¶
When a patient pays a request:
- The payment goes into the practitioner's own Stripe account.
- The Docnote platform fee and Stripe's processing fee are taken out at that moment.
- Stripe deposits what's left into your bank account on its payout schedule.
The processing fee is separate from the Docnote platform fee. Each is its own amount.
Where to see the fees¶
- Net to bank, on the Finance Dashboard under Finances, is your share of the payments collected in a period, after the Docnote platform fee and Stripe's processing fee.
- The transaction export from the Finance Dashboard shows Stripe's fee for each payment. Only practice owners and admins can see the dashboard and download the export.
- Your Stripe dashboard shows every payment. To open it, go to Finances, then Payments & Payouts, and click Open Stripe dashboard.
Refunds¶
If you refund a payment, Stripe keeps its processing fee. The transaction export shows that fee on the refunded payment, so you can see what the refund really cost.