Your money reaches you in two steps: the patient's payment goes into your Stripe account when they pay, then Stripe deposits it into your bank account a few business days later.
When the patient pays¶
The payment goes straight to the practitioner's own Stripe account. Docnote never holds your money.
The Docnote platform fee and Stripe's processing fee are taken out of the payment at that moment. What's left is yours.
When Stripe deposits it in your bank¶
Stripe pays your balance out to your bank account on its payout schedule, a few business days after each payment. One deposit can include several payments.
You can change your payout schedule in your Stripe dashboard. To open it, go to Finances, then Payments & Payouts, and click Open Stripe dashboard.
See your balance and payouts¶
- Click Finances in the menu, then the Payments & Payouts tab.
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Look under Balance for what's in your Stripe account, and under Payouts for the deposits on their way to your bank or already sent.
If you manage the practice, click Manage next to a practitioner in Practitioner payment setup to see theirs.
Why a month's figures don't match my bank deposits¶
The Net to bank figure on the Finance Dashboard counts payments on the day the patient paid. Stripe deposits them a few days later, so a deposit can land in the next month.
Compare the dashboard with Stripe's figures for the same period, not with the deposits on your bank statement.
No payouts yet?
Payouts start once the practitioner's Stripe account shows Connected. If it shows Action needed or Restricted, see Why is my payout on hold?