A request the patient hasn't paid 30 days after you sent it closes on its own. Its status changes to Expired.
What expiry does¶
- The patient can no longer pay the request. Their link shows that the request has expired.
- The invoice is voided, so nothing is owed.
- Any documents attached to the request are never released to the patient.
- Reminders stop.
Before it expires, the patient gets reminders, including a final notice 5 days before. See How long does a patient have to pay?
The patient still wants to pay¶
An expired request can't be reopened. Send a new request for the same services. See How do I send a service request with Docnote?
Keep a request from expiring¶
Before the 30 days are up:
- Resend the link to remind the patient. See How do I resend a payment link?
- Take the payment in the office. Open the request and click In office payment.