Send the payment email again when a patient can't find it, or as a reminder. This takes about 30 seconds.

Resend the payment email

1. In the sidebar, click Service Requests and open the request. Its status must be Awaiting payment.

2. In Actions, click Resend email.

3. You see Email sent to patient.

The patient gets a new email with a fresh link. Links in their earlier emails keep working too.

Wrong address?

Fix the email first, then resend. See How do I update a patient’s email address?

Resend limit reached. Try again later.

A request can only be resent a limited number of times a day. Wait, or take the payment in the office with In office payment.

After the patient has paid

The button changes once the request is paid:

• Resend download link sends the patient a link to their documents.
• Resend invoice link sends their receipt when there's no document to download.

See How do I resend a receipt to my patient?

What your patient sees

See How do I pay my request?