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Why can’t I edit my email address?

Your email address is how you sign in to Docnote, and it's where your password reset links and sign-in codes go. To protect your account, you can't change it yourself in Settings.

See your email address

In the left menu, click Settings. Your email address is on the Account tab, under Account Details.

Get it changed

If your email address is wrong, or you need to sign in with a different one, contact Docnote customer support. You'll find Support in the left menu.

If you haven't accepted your invitation yet

If your invitation went to the wrong address, an owner or admin of your practice can correct it before you accept:

  1. In the left menu, click Team, then Invites.
  2. Open the actions menu on your invitation and choose Correct email address.
  3. Enter the right address and click Save and re-send.

The invitation goes to the new address, and the link sent to the old one stops working.

Still stuck?

If something doesn’t look right, our customer support team can help. Contact customer support or email support@docnote.com.