With two-factor authentication on, Docnote emails you a 6-digit code each time you sign in. If it doesn't arrive, try these steps in order.

Check where the code went

1. On Login verification, read the line under the heading. It shows part of the email address the code was sent to, for example j•••@e•••.com.
2. Check that inbox, including the spam or junk folder. The email comes from Docnote.

Get a new code

A code works for 10 minutes. If it's late or has expired, ask for a new one:

1. On Login verification, click Back to sign in.
2. Sign in again with your email address and password.

Docnote sends a new code. Use the newest email: an older code won't work.

Too many tries

After 5 wrong codes, you'll see Too many incorrect attempts. Please sign in again. Sign in again to get a new code. Too many wrong passwords lock your account for 15 minutes.

Still no code?

If the code never reaches your inbox, your office's email system may be blocking it. Ask whoever manages your clinic's email to allow messages from Docnote, then sign in again.

If that doesn't help, or the address shown isn't yours, contact Docnote customer support.