Docnote verifies you with your college registration number, so it needs to be right. How you fix it depends on whether you've created your account yet.

Before you've created your account

Your clinic may have filled in your registration number when it invited you. You can correct it while you accept the invitation:

1. Open the link in your invitation email and click Get started (or Set up practice if you're activating a new practice).
2. On Practice details, click Continue.
3. On Professional identity, correct your college registration number. Check your Province / Territory and Practitioner type too: they decide which college the number belongs to.

4. Click Continue and finish creating your account.

After you've created your account

You can't change your registration number yourself once your account exists. Contact Docnote customer support and tell them the correct number. You'll find Support in the left menu.

Most details lock after verification

The same goes for the other details on the Account tab in Settings. If you spot an error there, contact customer support.

What happens next

Once the number is corrected, you carry on as normal. See Why do I need to be verified?